Return Policy

Last updated: November 3, 2026

Thank you for shopping with Bani Trading. We want you to know what to expect if you need to return an item. This policy explains the return window, eligibility, shipping, and refund process. Item-specific terms shown in your listing or order confirmation may also apply.

1. Return Window

You may request a return for eligible items within 30 days after delivery. Return requests received after this period may not be accepted, except where a product issue, shipping error, or applicable law provides otherwise. Your product listing, accepted quote, or order confirmation may include additional item-specific terms.

2. Return Eligibility

To be eligible for a return:

  • The item must be in the condition required by its product listing or order terms and suitable for inspection.
  • Include the original packaging, accessories, manuals, and documentation that were supplied with the item.
  • Request a Return Merchandise Authorization (RMA) from Bani Trading before shipping the item back.

Because Bani Trading offers refurbished IT equipment, review the item’s condition and included components as shown in its listing or order confirmation. Do not ship an item until you receive return instructions.

3. Items That May Not Be Returnable

Unless required by law or otherwise stated in your order terms, some items may not be eligible for return, including:

  • Software, licenses, or items with activated or redeemed access keys.
  • Items identified as clearance, final sale, or non-returnable before purchase.
  • Custom or special-order products.
  • Items damaged by misuse, improper installation, or changes made after delivery.

If you are unsure whether an item qualifies, contact us before sending it back.

4. How to Request a Return

Contact Bani Trading with your order number, the item you want to return, and the reason for your request. We will review the request and, if approved, provide an RMA number and return instructions. Please do not send a return without authorization.

5. Return Shipping

If the return is approved because we sent the wrong item or the item arrived damaged or defective, we will explain the return shipping arrangements, which may include a prepaid label.

For other approved returns, you are responsible for return shipping costs unless your order terms or applicable law say otherwise. We recommend using a trackable shipping service and keeping your proof of shipment.

6. Refunds

After an authorized return arrives, we will inspect it and notify you of the return decision. Approved refunds will be sent to the original payment method, subject to the applicable order terms and law. Please allow 5–7 business days after approval for us to process a refund; the time for the funds to appear may also depend on your payment provider.

Original shipping fees are not refundable unless the return is due to our error or applicable law requires a refund.

7. Damaged, Incomplete, or Defective Items

If your delivery arrives damaged, incomplete, or not functioning as described, contact us as soon as possible and, where practical, within 3 days of delivery. Include your order number and a description of the issue; photos can help us review it. We will work with you on the next steps under the applicable product warranty, order terms, and law.

This request to contact us promptly does not reduce any rights or remedies that applicable law provides.

8. Warranty and Other Rights

Any product warranty is governed by the warranty terms provided for that item or with your order. A return request and a warranty claim may follow different processes. Nothing in this policy limits rights or remedies that cannot legally be excluded.

9. Contact Bani Trading

To request a return or ask a question about this policy, contact us:

Bani Trading
13450 FM 529
Houston, Texas 77041
Email: info@banitrading.com
Phone: +1-682-367-3334

Powered by