Warranty & Return Policy
Warranty coverage and return support for your Bani Trading purchase.
Warranty Policy
Warranty coverage for qualifying products starts at two years. The exact coverage period and terms depend on the item. Check the product listing, quote, or order confirmation for the warranty that applies to your purchase.
Because Bani Trading offers refurbished IT equipment, coverage and included components can vary by product. Any warranty is subject to the product-specific terms provided with your purchase.
How Warranty Support Works
- Tell us about the issue: Contact our support team with your order number, product serial number, and a description of the problem.
- Review and troubleshoot: Our team may ask questions or guide you through troubleshooting to understand the issue.
- Next steps: After reviewing the request and applicable coverage, we will explain the available resolution and any return or replacement instructions.
- Return, if needed: If we authorize a return, follow the RMA instructions and timeframe we provide.
New retail items: If an item is sold with a manufacturer warranty, its listing or order documents will identify that coverage. We can help you understand the manufacturer’s RMA process where applicable.
Return Policy
Eligible items may be submitted for return within 30 days after delivery. The item must meet the condition stated in its listing or order terms and include the accessories and documentation supplied with it. Contact us for approval and an RMA before shipping anything back.
Some items may be excluded where identified before purchase, including software or activated licenses, opened printer consumables, clearance or final-sale products, custom or special-order items, and products damaged by misuse or improper installation.
Damaged, Defective, or Incorrect Items
If an item arrives damaged, incomplete, defective, or different from what you ordered, please contact us as soon as possible and, where practical, within 3 days of delivery. Include your order number and a description of the issue. We will review it and provide next steps under the applicable warranty, order terms, and law.
When a return is due to an error on our part, we will provide return shipping instructions and a prepaid label where applicable. For other approved returns, the customer is responsible for return shipping unless the order terms or applicable law say otherwise.
Refunds
After an authorized return is received and inspected, approved refunds are issued to the original payment method. Please allow 5–7 business days for refund processing after approval; the time for the funds to appear may depend on your payment provider. Original shipping charges are not refundable unless the return is due to our error or a refund is required by law.
Nothing in this policy limits rights or remedies that applicable law does not allow us to exclude.
Product-Specific Warranty
Qualifying products include warranty coverage of 2 years or more, as specified in the item details.
Support & RMA Help
Contact our team with your order and serial number for guidance on warranty requests.
30-Day Return Requests
Eligible items may be submitted for return within 30 days, subject to the listed terms.